FAQ

Frequently Asked Questions (FAQ)

1. What products do you sell?

FSW GLOBAL LTD offers bicycles, cycling accessories, bicycle phone holders, tools, and other practical cycling products designed for everyday riding.

2. How can I place an order?

Simply select the product you want, choose the available options, add it to your cart, and proceed to checkout. Follow the instructions to complete your order.

3. What payment methods do you accept?

Available payment methods will be displayed at checkout. Where available, customers may also select Cash on Delivery (COD) and pay when the order arrives.

4. How long does order processing take?

Orders are normally processed within 1–3 business days. You will receive an update once your order has been dispatched.

5. How can I track my order?

If tracking is available for your shipment, tracking information will be sent to the contact details provided with your order after dispatch.

6. Can I return an item?

Yes. Returns are accepted in accordance with our Return and Refund Policy. Items should be returned in their original condition with all included accessories and packaging where reasonably possible.

7. What if my item arrives damaged or incorrect?

Please contact us as soon as possible and provide your order details along with clear photos of the item and packaging. Our customer service team will assist you with the appropriate solution.

8. Can I cancel or change my order?

Please contact us as soon as possible. If your order has not yet been processed or dispatched, we will try to accommodate your request. Once dispatched, changes or cancellations may no longer be possible.

9. Do your bicycle accessories require installation?

Some products may require simple installation. Please check the product description and included instructions. If you need additional assistance, contact our customer support team.