Shipping Policy

Last Updated: August 2026

Thank you for shopping with FSW GLOBAL LTD. We aim to provide a reliable and straightforward delivery experience. This Shipping Policy explains our order processing, shipping, delivery, and related procedures.

1. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or UK public holidays may be processed on the next business day.

Once your order has been dispatched, you may receive a shipping confirmation email containing tracking information where available.

2. Shipping Destinations

We currently offer shipping within the United Kingdom and may also provide international shipping to selected countries and regions.

Available shipping destinations will be displayed during checkout.

3. Estimated Delivery Times

Estimated delivery times after dispatch are:

United Kingdom: approximately 3–7 business days

International Orders: approximately 7–15 business days

Delivery times are estimates and may vary depending on the destination, carrier, customs processing, weather conditions, public holidays, and other circumstances outside our reasonable control.

4. Shipping Costs

Applicable shipping charges will be clearly displayed during checkout before you complete your purchase.

The final shipping cost may depend on factors such as:

Delivery destination
Order size or weight
Selected delivery method
Product type
Applicable promotional shipping offers

You will have an opportunity to review the applicable shipping cost before making payment.

5. Order Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time after receiving your tracking number for the carrier's system to update.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check your:

Recipient name
Street address
City
Postal code
Country
Telephone number

If you notice an error in your delivery information, please contact us as soon as possible at shopify@fswglobal.xyz.

We will make reasonable efforts to update the address if the order has not yet been dispatched.

7. Delayed Deliveries

Occasionally, deliveries may be delayed due to circumstances such as severe weather, carrier disruption, customs procedures, peak shopping periods, or other events outside our reasonable control.

If your order is significantly delayed, please contact us and we will assist you in checking the delivery status.

Nothing in this section affects your statutory rights regarding delivery under applicable UK consumer law.

8. Lost or Missing Packages

If your tracking information indicates that your order has been delivered but you cannot locate it, please first check:

Around your property or designated safe place
With household members
With neighbours where appropriate
With the relevant delivery carrier

If you still cannot locate the package, contact us at shopify@fswglobal.xyz with your order number.

We will investigate the matter with the carrier and provide an appropriate solution where required.

9. Damaged Packages

Please inspect your order when it arrives.

If your item arrives damaged, please contact us as soon as possible and provide:

Your order number
A description of the damage
Clear photographs of the product
Photographs of the packaging where applicable

We will review the issue and arrange an appropriate solution in accordance with our Return and Refund Policy and your applicable consumer rights.

10. International Orders, Customs and Import Charges

International shipments may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country.

Where such charges are not collected during checkout, customers may be responsible for applicable import duties or taxes imposed by local authorities.

Customs procedures may also cause additional delivery delays.

11. Failed or Refused Delivery

If delivery cannot be completed because an incorrect or incomplete address was supplied, or because the parcel was not collected after reasonable delivery attempts, the order may be returned to us.

If this happens, please contact us to discuss redelivery or refund options.

Additional shipping charges may apply for redelivery where permitted by law and where the failed delivery resulted from incorrect information supplied by the customer.