Privacy policy
Privacy Policy
Last Updated: August 2026
At FSW GLOBAL LTD, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, purchase our products, contact us, or otherwise use our services.
1. Who We Are
This online store is operated by:
FSW GLOBAL LTD
Address: 136 Bader Gardens, Slough, England, SL1 9DW
Email: shopify@fswglobal.xyz
Phone: +44 1753534851
For questions regarding this Privacy Policy or your personal information, please contact us using the details above.
2. Information We Collect
When you visit our website, place an order, create an account, or contact us, we may collect information including:
- Your name
- Billing and shipping address
- Email address
- Telephone number
- Order and transaction information
- Products viewed or purchased
- Customer service communications
- IP address
- Browser and device information
- Website usage and interaction information
- Cookie and similar technology information
Payment information may be processed securely by our payment service providers. We do not normally directly store your complete payment card details.
3. How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders
- Arrange shipping and delivery
- Process returns, refunds, and exchanges
- Provide customer support
- Communicate with you about your orders
- Prevent fraud and protect the security of our store
- Maintain and improve our website and services
- Comply with accounting, tax, legal, and regulatory obligations
- Send marketing communications where you have consented or where otherwise permitted by law
4. Legal Basis for Processing
Where applicable under UK data protection law, we process personal information based on one or more lawful grounds, including:
Contract: Where processing is necessary to process your order, deliver products, or provide requested services.
Legal obligation: Where we need to retain or process information to comply with applicable laws.
Legitimate interests: Where processing is reasonably necessary to operate, secure, and improve our business, provided those interests do not override your rights.
Consent: Where you have provided consent, such as for certain marketing or cookie activities. You may withdraw your consent where applicable.
5. Shopify
Our online store may be hosted and operated using Shopify.
Shopify processes certain personal information on our behalf to provide the e-commerce platform and related services required to operate our store.
Shopify may also process information according to its own privacy practices.
6. Sharing Your Personal Information
We may share personal information with trusted third parties where necessary to operate our business, including:
- E-commerce platform providers
- Payment processors
- Shipping and delivery companies
- IT and website service providers
- Analytics providers
- Customer support providers
- Professional advisers
- Government, regulatory, or law-enforcement authorities where legally required
We do not sell your personal information simply for monetary payment.
7. Payments
When you make a purchase, payment information is processed through the payment methods available at checkout.
Payment providers may collect and process your information according to their own privacy policies and security procedures.
We recommend reviewing the privacy information provided by the relevant payment provider if you would like further details about how your payment information is handled.
8. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Keep the website functioning properly
- Remember preferences
- Maintain shopping cart functionality
- Understand website traffic and performance
- Improve your shopping experience
- Measure advertising effectiveness where applicable
Where legally required, we will request consent before using non-essential cookies.
You may also be able to manage cookies through your browser settings or the cookie controls available on our website.
9. Marketing Communications
If you subscribe to marketing communications, we may send you information about products, promotions, and store updates.
You can unsubscribe at any time by using the unsubscribe option contained in our marketing emails or by contacting:
Unsubscribing from marketing will not prevent us from sending necessary transactional communications concerning your orders.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and complying with legal, accounting, and tax obligations.
Retention periods may vary depending on the type of information and applicable legal requirements.
11. International Data Transfers
Some of our service providers may process or store personal information outside the United Kingdom.
Where required, appropriate safeguards will be used to protect personal information transferred internationally in accordance with applicable data protection laws.
12. Data Security
We take reasonable technical and organisational measures designed to protect personal information against:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
However, no online system or method of electronic transmission can be guaranteed to be completely secure.
13. Your Privacy Rights
Depending on applicable law, you may have rights relating to your personal information, including the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of certain personal information
- Request restriction of processing
- Object to certain processing
- Request data portability where applicable
- Withdraw consent where processing is based on consent
- Lodge a complaint with the relevant data protection authority
These rights may be subject to legal limitations or exemptions.
To exercise your rights, contact us at shopify@fswglobal.xyz.
14. Children's Privacy
Our website and products are not intended to collect personal information from children who are not legally permitted to purchase products or provide personal information without appropriate parental or guardian consent.
If we become aware that personal information has been collected improperly from a child, we will take reasonable steps to delete it where required.
15. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security, or content of independent third-party websites. We recommend reviewing their privacy policies before providing personal information.
16. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our business practices, services, legal requirements, or other operational reasons.
The updated version will be posted on our website with a revised Last Updated date.
17. Contact Us
For questions, requests, or concerns regarding this Privacy Policy or how we handle your personal information, please contact:
FSW GLOBAL LTD
Address: 136 Bader Gardens, Slough, England, SL1 9DW
Email: shopify@fswglobal.xyz
Phone: +44 1753534851