Terms of service
Terms of Service
Last Updated: August 2026
Welcome to FSW GLOBAL LTD. These Terms of Service govern your use of our website and your purchase of products from our online store. By accessing our website, placing an order, or using our services, you agree to these Terms.
Nothing in these Terms affects your statutory rights under applicable UK consumer law.
1. About Us
This online store is operated by:
FSW GLOBAL LTD
Address: 136 Bader Gardens, Slough, England, SL1 9DW
Email: shopify@fswglobal.xyz
Phone: +44 1753534851
Throughout these Terms, “we”, “us”, and “our” refer to FSW GLOBAL LTD.
2. Online Store Terms
By using our website, you confirm that you are legally capable of entering into a binding contract or that you have the appropriate permission of a parent or legal guardian where required.
You must not use our products or services for unlawful or unauthorised purposes.
You must not attempt to interfere with the operation, security, or integrity of our website.
3. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, specifications, colours, dimensions, prices, and other information displayed on our website are accurate.
However, colours and appearance may vary slightly depending on your device, screen settings, lighting, or manufacturing variations.
We reserve the right to correct errors or update product information where necessary.
4. Product Availability
All products are subject to availability.
We may limit the quantities of products available for purchase or discontinue products without prior notice.
If a product becomes unavailable after you place an order, we will contact you and, where appropriate, offer an alternative or issue a refund.
5. Prices
All prices are displayed in the currency shown on our website.
We reserve the right to change product prices at any time. Price changes will not normally affect orders that have already been accepted.
Any applicable shipping charges, taxes, or other fees will be displayed during checkout where required.
6. Orders
When you place an order, you are making an offer to purchase the selected products.
After receiving your order, we may send an order confirmation email. An automated acknowledgement does not necessarily mean that your order has been accepted.
We reserve the right to refuse or cancel an order where reasonably necessary, including where:
- A product is unavailable
- Pricing or product information contains an obvious error
- Payment cannot be authorised
- We reasonably suspect fraud or unauthorised activity
- Delivery cannot reasonably be completed to the supplied address
If we cancel an order after payment has been collected, the applicable amount will be refunded.
7. Payment
You agree to provide current, complete, and accurate billing and payment information when placing an order.
Available payment methods will be displayed at checkout.
Payments may be processed by third-party payment providers. Your use of a particular payment method may also be subject to the payment provider's applicable terms and privacy practices.
8. Shipping and Delivery
Orders will be shipped to the delivery address provided during checkout.
Estimated delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.
Customers are responsible for providing complete and accurate delivery information.
Detailed shipping charges, delivery destinations, and estimated delivery periods are provided in our Shipping Policy.
9. Risk and Ownership
Responsibility for products will transfer in accordance with applicable law.
For consumer deliveries, we remain responsible for the goods while they are being delivered until they are received by you or by a person you have identified to receive them, subject to applicable legal exceptions.
10. Returns, Refunds and Exchanges
Returns and refunds are handled according to our Return and Refund Policy and applicable UK consumer law.
Our store offers a 30-day return policy, subject to the conditions and exclusions described in that policy.
If an item arrives damaged, defective, incorrect, or does not match its description, please contact us promptly at:
Nothing in our voluntary return policy limits your statutory consumer rights.
11. Order Cancellation
If you wish to cancel an order before dispatch, please contact us as soon as possible.
If your order has already been dispatched, you may need to receive the order and follow the applicable return procedure.
UK consumers purchasing online may also have statutory cancellation rights under applicable consumer legislation.
12. Faulty or Damaged Products
Products supplied by us must meet the standards required by applicable UK consumer law, including requirements relating to satisfactory quality, fitness for purpose, and conformity with their description.
If you receive a faulty, damaged, or incorrect product, contact us with your order number and details of the problem.
We may request photographs or other reasonable evidence to help us investigate the issue.
Where legally required, appropriate remedies may include repair, replacement, price reduction, or refund.
13. Intellectual Property
Unless otherwise stated, the content available through our website, including our own text, graphics, branding, designs, and website materials, is owned by us or used under appropriate permission.
You may not reproduce, distribute, commercially exploit, or modify protected website content without permission, except where permitted by law.
Third-party trademarks and intellectual property remain the property of their respective owners.
14. Prohibited Uses
You must not use our website:
- For unlawful or fraudulent purposes
- To violate the rights of another person
- To distribute viruses, malware, or harmful code
- To attempt unauthorised access to our systems
- To collect personal information unlawfully
- To interfere with website security or functionality
- To impersonate another person
- To submit false or misleading information
We may restrict access to our services where there is a legitimate reason to do so.
15. Third-Party Services
Our store may use third-party providers for services such as website hosting, payment processing, delivery, analytics, and other operational functions.
Our online store may be powered by Shopify.
Certain third-party services may be governed by their own terms and privacy policies.
16. Third-Party Links
Our website may contain links to websites operated by third parties.
We are not responsible for the content, availability, security, or practices of independent third-party websites.
You should review their applicable terms and privacy policies before using their services.
17. Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded under UK law.
Subject to applicable law, we will not be responsible for losses that were not reasonably foreseeable when the contract was formed or for losses resulting from circumstances outside our reasonable control.
If you are purchasing products as a consumer, these Terms do not remove or restrict the rights and remedies available to you under applicable consumer protection law.
18. Personal Information
Your submission and use of personal information through our store is governed by our Privacy Policy.
We take reasonable measures to protect customer information and work with service providers necessary to operate our online store.
19. Changes to These Terms
We may update these Terms of Service periodically to reflect changes to our website, products, business operations, or applicable legal requirements.
The latest version will be published on our website.
Changes will not unfairly remove rights that have already arisen under an existing consumer contract.
20. Governing Law
These Terms are governed by the applicable laws of England and Wales, subject to any mandatory consumer protections that may apply to customers living elsewhere.
Nothing in this section deprives consumers of protections or rights they are entitled to under applicable law.
21. Contact Information
Questions about these Terms of Service, your order, or our products can be sent to:
FSW GLOBAL LTD
136 Bader Gardens
Slough, England, SL1 9DW
United Kingdom
Email: shopify@fswglobal.xyz
Phone: +44 1753534851